Refund policy

Returns and Refunds

We’re here to help if something isn’t right with your order. Contact support@lifepo4oz.com with your order number and a brief description of the issue.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, doesn’t match its description or is the wrong product, please let us know so we can assess the issue and arrange a refund or a replacement.

No restocking fee applies to damaged returns..

Damage during delivery

Please check your delivery as soon as possible. If an item appears damaged or unsafe, do not install, charge or use it.

Where possible, email us photos of the item and its packaging. Reporting damage within 24 hours helps us investigate with the courier, but this is not a deadline for exercising your consumer rights.

Changed your mind?

You can request a change-of-mind return within 30 days of receiving your order.

To be eligible, items must be:

• Unused, uninstalled and in their original saleable condition.
• In their original packaging, with all accessories, manuals and tags.
• Accompanied by proof of purchase.

Please contact us for approval before sending anything back.

A 20% restocking fee applies to approved change-of-mind returns and exchanges. This is calculated on the purchase price of the returned item.

You are responsible for return freight costs. Any separately charged original delivery fee is non-refundable for change-of-mind returns. We will inspect the goods before confirming your refund.

Returning your item

Contact us first so we can provide the correct return address and help arrange safe transport.

If a product problem covered by Australian Consumer Law is confirmed, we will reimburse reasonable return freight costs. Please keep your freight receipts. For faulty goods that are large, heavy or difficult to remove, we will arrange collection or cover reasonable return transport costs.

Please do not send damaged batteries through standard post or courier services. Contact us so we can help arrange suitable transport.

Exchanges and refunds

For a change-of-mind exchange, we will help you arrange an approved return and a separate purchase of your preferred item.

Once your return has been assessed, we will let you know the outcome and process any approved refund promptly. Refunds go back to your original payment method unless we agree otherwise. Your bank or payment provider may take additional time to make the funds available.

Need a hand? Email support@lifepo4oz.com—we’re happy to help.