We have a 30-day return policy if the item is damaged or is not as described, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@lifepo4oz.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@lifepo4oz.com.
If you change your mind, you may be eligible for a return, however the items must be unused and in their original packaging. Once returned to us, we will inspect the goods and, if approved, a 20% restocking fee will apply.
Damages and issues
If you receive any items which appear to be damaged, do not attempt to use them. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Products damaged in transit
If you receive a shipment that has been damaged in transit, a replacement or refund may be provided, subject to the following conditions:
- The return or damage claim must be made within 24 hours of receiving the shipment.
- All shipments must be inspected for damage during the unloading process.
- Clear photos of the damaged packaging and damaged product must be provided as evidence.
- Photos must be taken during the unloading process.
- Photos must clearly show all damage and, where possible, the likely cause of the damage.
- The total approved claim value, including freight costs, will be credited to your account.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. A 20% restocking fee will apply.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
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